Aug 20, 2007
Service problems disable Wells Fargo ATMs
The Associated Press
SAN FRANCISCO --
Service problems disabled ATMs and online accounts at Wells Fargo & Co. for at least 24 hours starting Sunday afternoon, leaving some customers of the nation's fifth largest bank unable to get cash or use debit cards to pay for goods.
San Francisco-based Wells Fargo would not say how many customers or machines were affected but acknowledged that services were down throughout the company - from personal banking Web sites and ATMs to the processing of mortgage and student loans.
"Customers may continue to experience transaction difficulties or delays in our stores, at ATMs and at the point-of-sale ... and processing for some mortgage, home equity, student loans and remittances," Wells Fargo spokeswoman Julia S. Tunis said. "Our systems teams are working to fix those problems and we hope to have all channels fully available soon."
Angry customers complained Monday at many of the bank's 6,000 branches nationwide. Customers could get cash if they went into a branch and talked to a teller - but they had no way of getting cash after-hours.